Dr.W vs Housebets

Housebets,
in their own words every quote below is theirs · word for word · dated · sourced

No opinions needed. Their support desk, their founder, their official PDFs and their own appendices contradict each other on every disputed dollar. Read the receipts.

Context: the thread that started this ↗ · the arbitration ticket on Discord ↗

6
definitions of "one week"
3
answers in 46 hours
$0.28
the weekly bonus after $1.1M wagered
$1,996
the credit that "doesn't exist"
$11,138
error in the "certified" report
0
backend records shown
Latest · written while building this page
DAY 39He deleted the entire conversation
Backed up
While these receipts were being written, every message he ever sent me disappeared. Last seen "a long time ago"; the thread now reads "No messages yet."

Deleting the messages doesn't delete what they said. Everything was saved first.

Good thing we kept a copy of everything.

RECEIPT 01The 7-day week that lasted 10 days
"Weekly settles on a 7-day cycle."
same PDF
Same document
"18-28 May (the cycle applied)": 10 days. The window used to deny the weekly lossback.

Their own PDF also runs the Weekly Leaderboard on a third window: 25 May → 1 June (§6). Same document. Three different "weeks".

Which week is real? Depends on which one pays $0.

RECEIPT 02How long is a week? They gave six answers
1"every Thursday at 00:01 UTC"Their bot · Apr & May
2"…it is not currently on Thursday evenings"Edward · 29 May
3"got moved to Monday's [sic]… the weekly bonus on the 25th … will include your gameplay from the 21st-24th"Spencer · 1 Jun
4"18-28 May (the cycle applied)"Official PDF · 29 Jun
5Weekly Leaderboard: 25 May → 1 JunSame PDF · §6
6"The Thursday offer cadence itself never broke, including 21 May and 28 May"Questionnaire · 8 Jul

Line 6 says the Thursday cadence never broke. Line 3 is their own agent saying it moved to Monday. Line 2 is their own agent saying it's not on Thursdays.

Six clocks. One casino. Zero cycle records shown.

RECEIPT 0346 hours, three answers
1 Jun · 21:32 · Spencer"can see you claimed Monthly Bonus this morning at 1:12am BST"
1 Jun · 22:01 · Spencer"Our tech team are still actively working on issues regarding the monthly bonuses, hoping to have it claimable by end of day"
2 Jun · 19:18 · Spencer"you aren't eligible for a Weekly or Monthly bonus… you changed your monthly slider… 12 minutes too late"
29 Jun · official PDF"no monthly Bonus settlement was generated"

Claimed → being fixed → never eligible → never existed. All four statements are Housebets. The 3 Jun denial was then repeated by a second agent, word for word.

One bonus, four official fates. Depends which day you asked.

RECEIPT 04The 28-cent confession
Their story: the weekly cycle was "18-28 May" and I finished it UP +$48,990. Their rule: lossback refunds 10% of what you lose. Win the week, get $0.00.
their machine disagrees
The math snitched
1what their engine paid me · $0.28373945their claim screen
2= exactly 10% of $2.8373945their lossback rule
3= my one loss on 27 May · to the 8th decimaltheir appendix B

A lossback payment is, by their own rule, 10% of the losses inside the week it settles, so the payment itself reveals which days their engine counted. $0.28373945 is 10% of one thing only: the $2.84 I lost on 27 May. Not a cent of the $91,168 night made it in.

So the week their engine actually paid starts on 27 May, one day after the $91,168 was gone, nine days after the "18 May" start their settlement table certifies. And if the cycle really were 18-28 May, net UP +$48,990, the payout would have been $0.00, not $0.28. Their own payment contradicts their own cycle: both can't be true.

And it's not "just rakeback": my rakeback slider was at 0%. Their claim screen, their settlement table and their Appendix D all call this credit the same thing: weekly.

When does the week start? The day after you lose $91,168.

RECEIPT 05The $1,996 credit that "doesn't exist"
Spencer · support chat1 Jun 2026 · 21:33
"Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST."
their written answer
56 minutes off
"There is no weekly claim on 25 May anywhere in the itemised register of all 406 claims. The credit nearest that time is a VIP level-up bonus of $750.00 at 01:05:52 UTC."
now follow the label
Their own ledger
21 May 03:52 · "Rakeback" · 719.48826151their CONFIRMED weekly
25 May 02:10 (= 1:10am BST) · "Rakeback" · 1,996.08334791the credit support described
25 May 03:05 (= 2:05am BST) · "Level up" · 750.00the one they pointed at

Their confirmed weeklies wear the "Rakeback" label ("YES. Your ledger and ours agree", their words, about the 719.49). So the 1,996.08 at the exact minute looks exactly like a weekly, in a ledger that matches their own Appendix D to the cent. Same move as the game categories: change the label, then deny the thing exists.

The nearest credit to 1:10am? Anything but the one at 1:10am.

RECEIPT 06The race that cost me $91,168
The race night
119 & 20 May · both accounts created, days before the new weekly racetheir profiles
225 May · a new weekly race begins. Defending 1st costs me $1M+ wagered in its first two daystheir own daily table
322:23 → 02:09 · $91,168 deposited, and lost, in those hoursmy deposit ledger
4By 29 May · they sit 2nd & 3rd in-race with $635k & $578k, 14× the 4th placeweekly board

Two week-old whales at my back, in a live race. A wager race is defended one way only: wagering. The $91,168 went in during exactly those hours.

so i asked who they were
The written demand
"I need written confirmation that these accounts are real eligible customer accounts, not staff, test, QA, admin, house-controlled, affiliate-controlled, internally funded, promotional, bonus-only, or multi-account related accounts."
twenty minutes later, in writing
Email · [email protected]29 May 2026 · 21:20
"We have checked and can confirm that both elmourabut & lucasmartirini are legitimate and eligible accounts."
24 hours later
Gone from the board
Both accounts vanish from the leaderboard 30 May · then the founder, on Telegram31 May 2026
"The leaderboard had some abusers on it, so to help other players they were removed. Never affected you."

Their own timeline: "legitimate and eligible" on the 29th, gone from the board on the 30th, "abusers" on the 31st. The founder also wrote "paid every single person (even these abusers out)"; his own PDF says "zero score and no prize". Both can't be true. And every version agrees on one thing: the removal came after my money was gone.

Legitimate while I was depositing. Abusers once I stopped.

RECEIPT 07Two "legitimate" accounts, one funding wallet
Their own challenge
"both named accounts were real-money accounts, funded with on-chain USDT deposits that are independently verifiable on-chain."
challenge accepted
Ethereum blockchain
113 May · 16:20 UTC · the wallet behind elmourabut sends 100,000 USDT to a shared wallet · 16 days before "legitimate and eligible"the transfer
221 May · 20:03 UTC · the shared wallet sends 20,000 USDT to the wallet behind lucasmartirini, inside their own "18-28 May" windowthe transfer
323 May · 05:36 UTC · 40,000.01 USDT more, same route · 48 hours before my $91,168 nightthe transfer

One shared wallet takes 100K from behind one "rival", then deals 60K to the other, mid-race, days before my losses. Public, timestamped, verifiable by anyone from the day it happened. Including their risk desk.

now reread their official checks
Flag date
29 May · official email"We have checked and can confirm… legitimate and eligible." The 100K had been on the public chain 16 days.
29 Jun · official PDF · §7"a linked external cluster… flagged by the risk engine for bonus abuse and lossback abuse… contribution was zeroed." The link: the same one, still public.
8 Jul · questionnaire"funded with on-chain USDT deposits that are independently verifiable on-chain." Verified. See above.

To be exact about what the chain proves: wallet to wallet, not wallet to username. The record that closes that last inch, each account's registered deposit address, sits with Housebets, redacted in their own PDF. So the question is falsifiable in one line: confirm or deny these are the two deposit wallets, and produce the first flag date. Because the removal reason didn't appear on 30 May: it was sitting in public view at every single check. They either never looked, or looked and wrote "legitimate" anyway.

"Independently verifiable on-chain." Finally, something we agree on.

RECEIPT 08In May was 50/50. Signed: Housebets
"The calculation uses your settings from that month, not your current settings."
so what was the may setting? their own words
Not a "transcript matter"
Housebets official response · Appendix C · filed by the founder himself29 Jun 2026
"Live as of 26 May: weekly 100% lossback / 0% rakeback; monthly 50% / 50%."

Their rule + their exhibit: May was 50/50, set on 1 May at 00:12, inside that month. The monthly claim, in their handwriting.

Everything support said gets waved off as "transcripts" from agents who "can't see back-office records". Fine. Appendix C is no transcript and no agent wrote it. Is the founder not allowed to see his own back office either?

Their whole rebuttal: a "00:00 lock" published nowhere, contradicted by their own bot ("available… 00:01 UTC"), worth exactly 12 minutes. And rakeback pays win or lose, so "you were up" answers nothing.

"as designed and disclosed" · here is the disclosure
The full disclosure: one line
My screen · Rewards panel · Monthly tab · every countdown on it checks out against 00:00 UTC30 May 2026 · 21:17 · 28h 43m left in May
Monthly slider on screen: 50% Lossback / 50% Rakeback. And the only timing text a player ever sees: "Cualquier cambio se aplica desde el proximo ciclo" · any change applies from the next cycle.

That sentence warns that changes wait a cycle. Conceded: a 50/50 saved on 1 May at 00:12 counts from June. What it never says is that the number already on screen is not the number in force. Two different claims, and their case needs the second one: written on no slider, no card, no tooltip, no rule.

Their own answer 12 finishes the job: the slider "does not show the locked position of the cycle being settled". So the rate that actually governs the bonus behind that Claim button is visible nowhere on the site. A "Bonificación Mensual Configurable" whose operative setting no player can see: their design, their ambiguity, and bonus ambiguity reads against the house that wrote it.

Two asks, still open. Produce one player-facing sentence saying the visible value does not govern the running cycle: "as designed and disclosed" hangs on it. And declare the slider's default (their own rewards header opens "Desde el primer día, conservas el 50 %"), then produce the click that put this account at 0/100. The log they filed stamps that "choice" at 00:00:00 dead, twice, in a table kept "to the millisecond". My two real clicks carry .570 and .583.

Their exhibit says 50/50. Their payout says whatever costs less.

RECEIPT 09"Certified… to the cent" (give or take $11,000)
"his withdrawals exceeded his deposits by about $28,334", from "the platform's permanent transaction record and certified reporting".
caught by chatgpt
Admitted
gporchy · Gamba Tavern ticket · 7 Jul 11:22, after a council member ran their PDF through ChatGPT
"Initial report just mixed up TRX deposit inflated it." Real figure: +$39,471.76, corrected by "corrigendum" on 7 Jul.
and the hits keep coming
1Rewards total: $51,431.42 vs $51,431.00 vs $51,416same PDF
2"Instant rakeback: $34,384 · 372 credits" vs their Appendix D: $4,060.94 · 288same PDF
3Deposits: their UI $701,423 vs their corrigendum $690,286, same 171 depositstheir own UI

Every row is Housebets vs Housebets, inside the same filing they call "certified" and "reconciles to the cent". Nobody audited this. A chatbot did.

Certified to the cent. Corrected by ChatGPT.

RECEIPT 10"Support can't see your records", except when it helps
"customer-support agents do not have access to back-office player records… and can only describe what the player-facing site itself displays."
their own agent, same evening
Blind, but precise
1 Jun · 21:33 · Spencer"Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST."
1 Jun · 22:40 · Spencer"…and one in May on the 21st at 01:52:27 for $719.48826151"

Same "blind" agent, back-office precision on both. The one that suited them: "YES. Your ledger and ours agree." The one that didn't: "agents can't see records" (Receipt 05).

Support is only blind when their statements cost money.

RECEIPT 11The $12,384 in "gifts" their ledger calls prizes
"10 additional manual bonuses totalling $12,384.03: discretionary bonuses granted personally to this player… not compensation payments and… not tied to any service issue."
their own ledger
Booked as prizes
All 10 credits sit in the ledger typed "Leaderboard": $2,500 (16 Mar) · seven consecutive nightly $500s (16-23 Mar, all around midnight) · $3,000 (1 Apr) · $3,384.03 (8 May). 10/10 · $12,384.03 to the cent.

Seven $500s at midnight, seven nights straight: that's a race-prize schedule, not a "gift". And the founder asked me to return them "as they weren't official".

The ledger says prizes. The PDF says gifts. The founder says give them back.

RECEIPT 12Labels that hide who plays what
Their filing: I played "principally Blackjack ($1.50M), Dice ($1.44M) and Mines ($0.70M)". My screen that morning: "Tragamonedas (Slots): $3,223,082". My lifetime slots, once relabeled: $100.60.
and the accounts i was investigating
Their volume sat under "Card": a category with no matching game in the catalog. Support's best guess: "mainly Blackjack, Baccarat, and Poker variants." Then: escalated "for investigation".
one day after i complained
Overnight, mid-dispute
Slots: $3,223,082 → $91.30. "Card" $1.50M appears. Totals identical to the 8th decimal. The "House Games" filter, on screen: "No se encontraron transacciones para este filtro."

You audit a wager race by watching where the wager goes. Mislabeled games make that impossible, which is very convenient if house accounts "lose" into house games. Their PDF: relabeled 19 June, "after his play". My screenshots: 30 May, overnight, mid-complaint.

$3.2M of slots I never played, fixed overnight, mid-dispute. "Display-only."

RECEIPT 13How many weeks are there in a Housebets May?
"some players have experienced issues with weekly and monthly rewards due to an unexpected technical issue on the beta site… any rewards owed WILL be paid 💪"
what got paid
My screen · their PDF · my ledger28 May · 1 Jun
Weekly: $0.28 · Monthly: $0.00 · and the official account blocked me for asking. The $0.28 is real: on my screen, in my ledger, in their PDF. All three agree. Which is exactly the problem.
now count the weeks with me
Pick a week
1Thu 7 May · weeklytheir support calendar
2Thu 14 May · weeklytheir support calendar
3Thu 21 May · weekly · $719.49 paidregister: "YES"
4Mon 25 May · "migration weekly covering 21-24"register: "doesn’t exist"
527 May · the one-day "week" the $0.28 amount actually settlesreceipt 04, the math
6Thu 28 May · the same $0.28, claimed · "settlement of the 18-28 May cycle" per themtheir settlement table

Six "weekly" entries now fight over one calendar month, with week lengths of one day, three days, seven days and ten days. The 25 May weekly that would cover 21-24? "Doesn't exist." And rows 5 and 6 are the same 28 cents: they file it as the ten-day 18-28 cycle, while its own amount says it settled one day, the 27th. Whichever version you pick, 25-26 May, my $91,168, falls through the crack. Six weeks after "any rewards owed WILL be paid", they still can't tell me which week I was in.

Cut the month into as many "weeks" as you like. Mine always lands in the crack.

The arbitration's greatest hits

"I can do an Ai reply later but DrMug this will be my last reply. So make sure you have all of your psychotic questions."

"…housebets have provided nothing what is there to review?"

"we will be excluding ourself from this case. We find us to be biased"

"We (the council) reviewed the report and came to the conclusion that he's just as retarded as everyone else claims him to be."

"Again, I didn't read this case and maybe you do have concrete 100% evidence but I think if you did people would've said something by now"

"Don't have a huge amount of time as releasing features but this is what the AI has said."

Don't trust me.
Make them show the records.

Every "$0" above rests on records only Housebets holds, and 39 days into this dispute, not one has been produced. Not to me, not to the council, not to any reviewer. Everything stays "available privately to a reviewer" no reviewer has ever seen.

weekly cycle IDssettlement recordsslider audit trailrisk-flag timestampsleaderboard snapshots

If every number is correct, these five records prove it in minutes: no private data needed, redact everything personal. Refusing to show them is the answer.

Formal records request: 31 May 2026 · Day 39 · still nothing
The invoice Porchy still hasn't paid
The race night, 25-26 May, never refunded receipt 06$91,168.38
Weekly lossback, your rule: 10% of that night receipts 04·13$9,116.84
May monthly, on your own 50/50 slider receipt 08$7,001.94
Discount: a round for Gamba Tavern, 1,372 pints at $7-$9,604.00
Less: paid to date-$0.28
Balance due$97,682.88
Payment plan available: weekly instalments, starting whenever Housebets defines "week". The 28 cents count as the first one.