Dr.W vs Housebets

Housebets,
in their own words every quote below is theirs · verbatim · dated · sourced

No opinions needed. Their support desk, their founder, their official PDFs and their own appendices contradict each other on every disputed dollar. Read the receipts.

Context: the thread that started this ↗ · the arbitration ticket on Discord ↗

6
definitions of "one week"
3
answers in 46 hours
$0.28
the weekly bonus after $1.1M wagered
$1,996
the credit that "doesn't exist"
$11,138
error in the "certified" report
0
backend records shown
Latest · written while building this page
DAY 39He deleted the entire conversation
Backed up
While we were still writing these receipts, every message he ever sent me disappeared. Last seen "a long time ago"; the thread now reads "No messages yet."

Deleting the messages doesn't delete what they said. Everything was saved first.

Good thing we kept a copy of everything.

RECEIPT 01The 7-day week that lasted 10 days
"Weekly settles on a 7-day cycle."
same PDF
Same document
"18-28 May (the cycle applied)": 10 days. The window used to deny the weekly lossback.

Their own PDF also runs the Weekly Leaderboard on a third window: 25 May → 1 June (§6). Same document. Three different "weeks".

Which week is real? Depends on which one pays $0.

RECEIPT 02How long is a week? They gave six answers
1"every Thursday at 00:01 UTC"Their bot · Apr & May
2"…it is not currently on Thursday evenings"Edward · 29 May
3"got moved to Monday's [sic]… the weekly bonus on the 25th … will include your gameplay from the 21st-24th"Spencer · 1 Jun
4"18-28 May (the cycle applied)"Official PDF · 29 Jun
5Weekly Leaderboard: 25 May → 1 JunSame PDF · §6
6"The Thursday offer cadence itself never broke"Questionnaire · 8 Jul

Line 6 says the Thursday cadence never broke. Line 3 is their own agent saying it moved to Monday. Line 2 is their own agent saying it's not on Thursdays.

Six clocks. One casino. Zero cycle records shown.

RECEIPT 0346 hours, three answers
1 Jun · 21:32 · Spencer"can see you claimed Monthly Bonus this morning at 1:12am BST"
1 Jun · 22:01 · Spencer"Our tech team are still actively working on issues regarding the monthly bonuses, hoping to have it claimable by end of day"
2 Jun · 19:18 · Spencer"you aren't eligible for a Weekly or Monthly bonus… you changed your monthly slider… 12 minutes too late"
29 Jun · official PDF"no monthly Bonus settlement was generated"

Claimed → being fixed → never eligible → never existed. All four statements are Housebets. The 3 Jun denial was then repeated by a second agent, word for word.

One bonus, four official fates. Depends which day you asked.

RECEIPT 04The 28-cent confession
Their story: the weekly cycle was "18-28 May" and I finished it UP +$48,990. Their rule: lossback refunds 10% of what you lose. Win the week, get $0.00.
their machine disagrees
The math snitched
1what their engine paid me · $0.28373945their claim screen
2= exactly 10% of $2.8373945their lossback rule
3= my one loss on 27 May · to the 8th decimaltheir appendix B

A lossback payment is, by their own rule, 10% of the losses inside the week it settles, so the payment itself reveals which days their engine counted. $0.28373945 is 10% of one thing only: the $2.84 I lost on 27 May. Not a cent of the $91,168 night made it in.

So the week their engine actually paid starts on 27 May, one day after the $91,168 was gone, nine days after the "18 May" start their settlement table certifies. And if the cycle really were 18-28 May, net UP +$48,990, the payout would have been $0.00, not $0.28. Their own payment contradicts their own cycle: both can't be true.

And it's not "just rakeback": my rakeback slider was at 0%. Their claim screen, their settlement table and their Appendix D all call this credit the same thing: weekly.

When does the week start? The day after you lose $91,168.

RECEIPT 05The $1,996 credit that "doesn't exist"
Spencer · support chat1 Jun 2026 · 21:33
"Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST."
their written answer
56 minutes off
"There is no weekly claim on 25 May anywhere in the itemised register of all 406 claims. The credit nearest that time is a VIP level-up bonus of $750.00 at 01:05:52 UTC."
now follow the label
Their own ledger
21 May 03:52 · "Rakeback" · 719.48826151their CONFIRMED weekly
25 May 02:10 (= 1:10am BST) · "Rakeback" · 1,996.08334791the credit support described
25 May 03:05 (= 2:05am BST) · "Level up" · 750.00the one they pointed at

Their confirmed weeklies wear the "Rakeback" label ("YES. Your ledger and ours agree", their words, about the 719.49). So the 1,996.08 at the exact minute looks exactly like a weekly, in a ledger that matches their own Appendix D to the cent. Same move as the game categories: change the label, then deny the thing exists.

The nearest credit to 1:10am? Anything but the one at 1:10am.

RECEIPT 06The race that cost me $91,168
The race night
119 & 20 May · both accounts created, days before the new weekly racetheir profiles
225 May · a new weekly race begins. Defending 1st costs me $1M+ wagered in its first two daystheir own daily table
322:23 → 02:09 · $91,168 deposited, and lost, in those hoursmy deposit ledger
4By 29 May · they sit 2nd & 3rd in-race with $635k & $578k, 14× the 4th placeweekly board

Two week-old whales at my back, in a live race. A wager race is defended one way only: wagering. The $91,168 went in during exactly those hours.

so i asked who they were
Email · [email protected]29 May 2026 · 21:20
"We have checked and can confirm that both elmourabut & lucasmartirini are legitimate and eligible accounts."
24 hours later
Flag date: never disclosed
Both accounts vanish from the leaderboard 30 May · then, official PDF · §7 · 29 Jun
"a linked external cluster… flagged by the risk engine for bonus abuse and lossback abuse (one also for sharp play)… contribution was zeroed."

The founder, on Telegram: "paid every single person (even these abusers out)". The PDF: "zero score and no prize". Both can't be true. And the removal came after my money was gone.

Legitimate while I was depositing. Abusers once I stopped.

RECEIPT 07May was 50/50. Signed: Housebets.
"The calculation uses your settings from that month, not your current settings."
so what was the may setting? their own words
Not a "transcript matter"
Housebets official response · Appendix C · filed by the founder himself29 Jun 2026
"Live as of 26 May: weekly 100% lossback / 0% rakeback; monthly 50% / 50%."

Their rule + their exhibit: May was 50/50, set on 1 May at 00:12, inside that month. The monthly claim, in their handwriting.

Everything support said gets waved off as "transcripts" from agents who "can't see back-office records". Fine. Appendix C is no transcript and no agent wrote it. Is the founder not allowed to see his own back office either?

Their whole rebuttal: a "00:00 lock" published nowhere, contradicted by their own bot ("available… 00:01 UTC"), worth exactly 12 minutes. And rakeback pays win or lose, so "you were up" answers nothing.

Their exhibit says 50/50. Their payout says whatever costs less.

RECEIPT 08"Certified… to the cent" (give or take $11,000)
"his withdrawals exceeded his deposits by about $28,334", from "the platform's permanent transaction record and certified reporting".
caught by chatgpt
Admitted
gporchy · Gamba Tavern ticket · 7 Jul 11:22, after a council member ran their PDF through ChatGPT
"Initial report just mixed up TRX deposit inflated it." Real figure: +$39,471.76, corrected by "corrigendum" on 7 Jul.
and the hits keep coming
1Rewards total: $51,431.42 vs $51,431.00 vs $51,416same PDF
2"Instant rakeback: $34,384 · 372 credits" vs their Appendix D: $4,060.94 · 288same PDF
3Deposits: their UI $701,423 vs their corrigendum $690,286, same 171 depositstheir own UI

Every row is Housebets vs Housebets, inside the same filing they call "certified" and "reconciles to the cent". Nobody audited this. A chatbot did.

Certified to the cent. Corrected by ChatGPT.

RECEIPT 09"Support can't see your records", except when it helps
"customer-support agents do not have access to back-office player records… and can only describe what the player-facing site itself displays."
their own agent, same evening
Blind, but precise
1 Jun · 21:33 · Spencer"Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST."
1 Jun · 22:40 · Spencer"…and one in May on the 21st at 01:52:27 for $719.48826151"

Same "blind" agent, back-office precision on both. The one that suited them: "YES. Your ledger and ours agree." The one that didn't: "agents can't see records" (Receipt 05).

Support is only blind when their statements cost money.

RECEIPT 10The $12,384 in "gifts" their ledger calls prizes
"10 additional manual bonuses totalling $12,384.03: discretionary bonuses granted personally to this player… not compensation payments and… not tied to any service issue."
their own ledger
Booked as prizes
All 10 credits sit in the ledger typed "Leaderboard": $2,500 (16 Mar) · seven consecutive nightly $500s (16-23 Mar, all around midnight) · $3,000 (1 Apr) · $3,384.03 (8 May). 10/10 · $12,384.03 to the cent.

Seven $500s at midnight, seven nights straight: that's a race-prize schedule, not a "gift". And the founder asked me to return them "as they weren't official".

The ledger says prizes. The PDF says gifts. The founder says give them back.

RECEIPT 11Labels that hide who plays what
Their filing: I played "principally Blackjack ($1.50M), Dice ($1.44M) and Mines ($0.70M)". My screen that morning: "Tragamonedas (Slots): $3,223,082". My lifetime slots, once relabeled: $100.60.
and the accounts i was investigating
Their volume sat under "Card": a category with no matching game in the catalog. Support's best guess: "mainly Blackjack, Baccarat, and Poker variants." Then: escalated "for investigation".
one day after i complained
Overnight, mid-dispute
Slots: $3,223,082 → $91.30. "Card" $1.50M appears. Totals identical to the 8th decimal. The "House Games" filter, on screen: "No se encontraron transacciones para este filtro."

You audit a wager race by watching where the wager goes. Mislabeled games make that impossible, which is very convenient if house accounts "lose" into house games. Their PDF: relabeled 19 June, "after his play". My screenshots: 30 May, overnight, mid-complaint.

$3.2M of slots I never played, fixed overnight, mid-dispute. "Display-only."

RECEIPT 12How many weeks are there in a Housebets May?
"some players have experienced issues with weekly and monthly rewards due to an unexpected technical issue on the beta site… any rewards owed WILL be paid 💪"
what got paid
My screen · their PDF · my ledger28 May · 1 Jun
Weekly: $0.28 · Monthly: $0.00 · and the official account blocked me for asking. The $0.28 is real: on my screen, in my ledger, in their PDF. All three agree. Which is exactly the problem.
now count the weeks with me
Pick a week
1Thu 7 May · weeklytheir support calendar
2Thu 14 May · weeklytheir support calendar
3Thu 21 May · weekly · $719.49 paidregister: "YES"
4Mon 25 May · "migration weekly covering 21-24"register: "doesn’t exist"
527 May · the one-day "week" the $0.28 amount actually settlesreceipt 04, the math
6Thu 28 May · the same $0.28, claimed · "settlement of the 18-28 May cycle" per themtheir settlement table

Six "weekly" entries now fight over one calendar month, with week lengths of one day, three days, seven days and ten days. The 25 May weekly that would cover 21-24? "Doesn't exist." And rows 5 and 6 are the same 28 cents: they file it as the ten-day 18-28 cycle, while its own amount says it settled one day, the 27th. Whichever version you pick, 25-26 May, my $91,168, falls through the crack. Six weeks after "any rewards owed WILL be paid", they still can't tell me which week I was in.

Cut the month into as many "weeks" as you like. Mine always lands in the crack.

The arbitration's greatest hits

"I can do an Ai reply later but DrMug this will be my last reply. So make sure you have all of your psychotic questions."

"…housebets have provided nothing what is there to review?"

"we will be excluding ourself from this case. We find us to be biased"

"We (the council) reviewed the report and came to the conclusion that he's just as retarded as everyone else claims him to be."

"Again, I didn't read this case and maybe you do have concrete 100% evidence but I think if you did people would've said something by now"

"Don't have a huge amount of time as releasing features but this is what the AI has said."

Don't trust me.
Make them show the records.

Every "$0" above rests on records only Housebets holds, and 39 days into this dispute, not one has been produced. Not to me, not to the council, not to any reviewer. Everything stays "available privately to a reviewer" no reviewer has ever seen.

weekly cycle IDssettlement recordsslider audit trailrisk-flag timestampsleaderboard snapshots

If every number is correct, these five records prove it in minutes: no private data needed, redact everything personal. Refusing to show them is the answer.

Formal records request: 31 May 2026 · Day 39 · still nothing
The invoice Porchy still hasn't paid
The race night, 25-26 May, never refunded receipt 06$91,168.38
Weekly lossback, your rule: 10% of that night receipts 04·12$9,116.84
May monthly, on your own 50/50 slider receipt 07$7,001.94
Discount: a round for Gamba Tavern, 1,372 pints at $7-$9,604.00
Less: paid to date-$0.28
Balance due$97,682.88
Payment plan available: weekly instalments, starting whenever Housebets defines "week". The 28 cents count as the first one.