Conversation with Housebets Started on May 29, 2026 at 09:00 PM Budapest time CEST (GMT+0200) --- May 29, 2026 --- 09:00 PM | hello@wforliving.com: Soporte VIP 09:00 PM | hello@wforliving.com: Empezar de nuevo 09:00 PM | Concierge: ¡Bienvenido a Housebets! 👋 ¿Cómo podemos ayudarte hoy? 09:00 PM | hello@wforliving.com: Otros 09:00 PM | Concierge: ¿Cómo podemos ayudarte? Estaremos contigo en un momento. 09:00 PM | hello@wforliving.com: Hello, I need this escalated as a formal complaint immediately. I am currently 1st on the Weekly and Monthly Leaderboards, and two newly created accounts, elmourabut and lucasmartirini, are directly behind me after very high wagering volume in only a few days. They joined on May 19 and May 20, show zero visible withdrawals, large deposits/wagering, and significant card-game volume. I need written confirmation that these accounts are real eligible customer accounts, not staff, test, QA, admin, house-controlled, affiliate-controlled, internally funded, promotional, bonus-only, or multi-account related accounts. I also need confirmation that all their leaderboard wagering comes from eligible real-money customer funds. I also have multiple unresolved tickets. I was told these would be resolved via Telegram and email, but I have not received a substantive update for a long time. Please provide the status of all my open tickets and escalate this immediately. I am compiling a full evidence file with screenshots, timestamps, leaderboard changes, account stats, ticket history, Telegram messages, and email records. If this remains unresolved, I will escalate the matter through the available dispute channels and reserve the right to publish a factual timeline of events with evidence. Please preserve all wager logs, transaction records, balance adjustment logs, account flags, leaderboard calculation snapshots, support ticket logs, Telegram/email records, and internal notes. I am not requesting private user data. I am requesting confirmation that accounts affecting a public prize leaderboard are legitimate and eligible. 09:00 PM | Concierge: Our usual reply time 🕒 A few minutes 09:00 PM | Edward from Housebets: Hello, allow me a few moments, please. 09:05 PM | Edward from Housebets: I have forwarded your request to our relevant department, and we will get back to you as soon as possible. 09:05 PM | Edward from Housebets: Also, we are working on fixing an issue regarding the weekly bonuses. 09:07 PM | Edward from Housebets: Kindly note that you can check the leaderboard for the weekly countdown; it is not currently on Thursday evenings. 09:29 PM | hello@wforliving.com: Edward, this is not only about the leaderboard countdown. I have multiple unresolved issues: the leaderboard eligibility issue, the weekly bonus/progress bar issue, and several unanswered tickets regarding unusual loss/play sequences of around **$100k**, **$60k**, and **$30k**. The weekly bonus/progress bar appeared to be linked to losses, and after I lost around **$100k**, the bonus disappeared. That needs a documented explanation. I was told these issues would be handled via Telegram and email, but I have not received a proper update for a long time. Please escalate this to compliance/management and provide ticket IDs, status of each case, expected resolution time, wager/session logs, bonus calculation records, balance movement logs, game/provider records, and leaderboard eligibility confirmation. I am doing a full audit of my account and site activity with my developers because we have noticed unusual behavior. I am compiling screenshots, timestamps, tickets, Telegram/email records, and technical observations. If this remains unresolved, I will escalate it formally and reserve the right to publish a factual timeline with evidence. Please confirm escalation and provide a case/reference number. ​ 09:32 PM | Edward from Housebets: I can confirm that I escalated your inquiry to our team. --- May 30, 2026 --- 08:45 PM | hello@wforliving.com: There has been a material post-confirmation leaderboard change involving two accounts that Housebets had already confirmed as legitimate and eligible. I need the exact reason, timestamp, logs, and recalculation basis. 08:46 PM | Edward from Housebets: Hello, let me check this for you. 08:47 PM | hello@wforliving.com: [Image] 08:47 PM | hello@wforliving.com: [Image] 08:50 PM | hello@wforliving.com: I need this escalated as a formal complaint immediately. Housebets confirmed by email that elmourabut and lucasmartirini were legitimate and eligible accounts. After that confirmation, both accounts have now disappeared from the leaderboard / no longer appear in the relevant top positions, despite previously having very large weekly/monthly wagering amounts. This is a material post-confirmation leaderboard change. Please escalate to compliance/management and confirm whether they were removed, when, by whom/system, for what reason, whether their wagering was recalculated, whether their eligibility was reversed, and whether prizes/leaderboard positions were affected. Please preserve all leaderboard snapshots, calculation logs, eligibility flags, balance adjustment logs, bonus/internal credit logs, provider round IDs, game category mappings and internal notes. I am not asking for private user data. I am asking for an explanation of a public prize leaderboard change involving accounts Housebets had already confirmed as eligible. 08:53 PM | Edward from Housebets: We understand your concern, and we can assure you that our team has flagged this matter. You can expect a prompt response from us shortly. 08:53 PM | hello@wforliving.com: I am not making public accusations at this stage. I am requesting a documented explanation for a material leaderboard change after Housebets had already confirmed the accounts were legitimate and eligible, and the other stuff I send. 08:54 PM | Edward from Housebets: Our team is aware of your request. 08:54 PM | hello@wforliving.com: Ty. I reserve the right to publish a factual, timestamped timeline with evidence, but I will not publish private user data or unsupported claims. There are a lot of things to be solved yet. 08:57 PM | Edward from Housebets: We understand you, and we will provide you with all the answers you need. --- May 31, 2026 --- 01:46 AM | hello@wforliving.com: Hello Housebets Team, I am sending this as a final formal complaint and request for resolution. Please escalate this to management, compliance, risk, finance, VIP, technical, legal/data preservation and Tequity/provider teams. My account details are: Username: DrWgamba / Monkey777 Email: hello@wforliving.com Telegram: @wforliving Main period: May 2026, with important context from January 2026 onward. I have been more than patient. I have opened several support chats, sent detailed requests, given timestamps, screenshots, videos and technical explanations, and in almost every case the answer has been only “we will forward this to the relevant team” or “we will update you by email”. Most of those emails never arrived. The only meaningful written email response I received was the confirmation that elmourabut and lucasmartirini were checked and confirmed as “legitimate and eligible accounts”. After that confirmation, both accounts disappeared from the leaderboard / stopped appearing in the positions their previous wagering required. That is not a small issue. It is now part of the dispute. I want a real answer or a resolution by tomorrow. I do not want another generic escalation message. ⸻ 1. Background and why this is serious This is not just about one losing session. Since January, I have had direct contact with Porchy and Housebets. I was giving feedback on the product, support, withdrawals, CRM, bonuses, UI, translations, broken flows, 404s and high-roller experience. At that time, Porchy told me my account was marked as internal test, and that because of that I would not receive withdrawals normally even if I deposited. He also told me the site was not being marketed, that certain CRM flows should not have been live, that support would have no idea about some things, and that parts of the product were still being prepared. That context matters because in May I then played real money at high volume and later found issues involving: * withdrawals; * missing account totals; * historical Provably Fair verification; * Tequity mapping; * activeRngSeeds / seed-session / USD-USDT context; * unexplained seed state behaviour; * missing provider logs; * unclear RTP / house edge / game configuration; * category mapping problems between Slots, Card, Unoriginals and House Games; * weekly bonus / progress bar changes; * leaderboard integrity; * accounts confirmed as eligible and then disappearing; * migration to 3.0 before all old logs/data were resolved. I have repeatedly tried to keep this private and constructive. But the way this has been delayed is no longer acceptable. ⸻ 2. Unanswered support issues These are not theoretical. They are documented support conversations. 16 May — “Instant” crypto withdrawal not instant I asked why my crypto withdrawal was still pending/sending when withdrawals were supposed to be instant. Support told me some withdrawals require manual approval. That contradicts the public expectation created by “instant withdrawals”. I need: * exact withdrawal request time; * approval time; * blockchain broadcast time; * internal reason for manual review; * who/what approved it; * whether my account had any flag causing manual review; * whether “instant withdrawals” applies to high-value/VIP withdrawals. ⸻ 16–17 May — Deposit/withdrawal totals disappeared I asked why total deposits/withdrawals disappeared from the menu. I was told the platform was evolving. Then I asked for the total amount deposited and withdrawn, including the current withdrawal. Support said they did not have direct access to the consolidated summary and that I would receive an email with all details. I never received a full consolidated answer. I need the official ledger export: * all deposits; * all withdrawals; * all TXIDs; * all internal transaction IDs; * all fees; * all balance before/after entries; * bonuses separated from real money; * all-time, monthly and weekly totals. My own screenshots show roughly: * all-time deposits: 690,716.75746 * all-time withdrawals: 723,748.16256 * all-time P/L: +33,031.85818 * all-time wagered: 3,778,552.5888 * all-time bonuses: 45,422.450643 For May/monthly: * deposits: 586,028.10527 * withdrawals: 664,493.86999 * P/L: +78,466.01943 * wagered: 3,258,023.0829 For weekly: * deposits: 120,540.573211 * withdrawals: 82,740.33154187 * P/L: -37,799.94076 * wagered: 1,078,079.86 I need your official data, not screenshots. ⸻ 3. Provably Fair / Tequity / activeRngSeeds / seed-session issue On 17 May I asked support how to verify an old Blackjack round. Support did not explain it. I was pointed to bet history, then RTP, then a generic Provably Fair explanation, then the current Dice seed screen, then told to contact VIP. That is not historical verification. The player needs to be able to verify: Housebets bet ID → provider/Tequity round ID → serverSeedHash → revealed serverSeed → clientSeed → nonce/cursor → raw outcome → final result → wallet settlement That mapping has still not been provided. The serious point is the activeRngSeeds/session behaviour. I recorded behaviour where activeRngSeeds appeared to return different seed states depending on auth/session/currency context for the same Housebets account. Porchy later said the seed is assigned to player/currency, and that USD vs USDT explains it. That explanation is not enough without logs. If seed state is per player + currency, then I need the exact audit trail proving: * Housebets account ID; * session/auth token; * provider player ID; * display currency; * real provider currency; * seed pair; * client seed; * server seed hash; * nonce/cursor; * round IDs; * final results. If cookies/preferences/display currency can change the seed pair while the user still believes he is playing with the same crypto balance, that is a serious PF transparency issue. I need a proper answer from Tequity and Housebets, not “the games are provably fair”. Please provide: 1. What exactly activeRngSeeds is keyed to. 2. Whether activeRngSeeds is keyed to account, provider player ID, session token, currency, display mode, internal/test flag or something else. 3. Whether clearing cookies can change the currency/display context. 4. Whether USD/USDT toggle or display preference can affect seed state. 5. Whether any round was played under USD seed context while the user thought he was playing USDT. 6. Full mapping of all affected rounds. 7. Full list of updateClientSeed events. 8. Confirmation of whether any seed was changed automatically, by user action, by session, by currency context or by provider logic. 9. Tequity’s written technical statement. 10. Housebets’ own logs mapping my account/session to Tequity provider identity. ⸻ 4. Specific high-value disputed rounds Blackjack — 24 May, 04:58:17 I requested full verification for this round: * Game: Blackjack * Provider: Tequity * Round ID: e1648d60-0da1-4433-a5ab-9ae39f5302e3 * Date: 24/5/2026, 04:58:17 * Bet amount: 11,346 USDT * Result shown: * Dealer: 10♦ + A♥ = 21 * Player: 10♣ + 7♠ = 17 * Client seed shown: O3YBZF7LBu * Server seed hash shown: 71287561227c2553e2b50ac7298370b626559dfed42c23bc0a6… I asked for: * revealed server seed; * nonce; * full result JSON; * card draw order; * Tequity Blackjack algorithm; * deck/shuffle logic; * card mapping; * cursor consumption; * explanation of apparent duplicate card behaviour / deck structure. Support only forwarded it. No answer. ⸻ Dice — 24 May, six bets of 11,400 USDT I requested a full review of six Dice bets of 11,400 USDT each, total 68,400 USDT, around: * 06:20:40 * 06:20:44 * 06:21:12 * 06:21:16 * 06:21:22 * 06:21:27 I requested: * bet IDs; * provider round IDs; * roll results; * chance/target/condition; * multiplier; * payout; * balance before/after; * seed hash; * revealed server seed; * client seed; * nonce; * Dice algorithm; * provider logs; * ledger; * request/session logs; * retry/duplicate/rollback flags; * audit trail. Support only forwarded it. No technical answer was received. ⸻ 5. Large loss sequences that need reconciliation I am not saying every losing bet proves anything by itself. I understand variance. But because of the unresolved PF, mapping, session, RTP, category and provider configuration issues, these sequences need to be fully reconciled. From my reconstructed history, the largest disputed clusters include: * 25 May 02:17–02:54 — Blackjack — approx. 169,932 USDT * 16 May 12:31–13:26 — Dice — approx. 90,571.92 USDT * 26 May 02:48–03:58 — Mines — approx. 89,199 USDT * 24 May 06:20–06:21 — Dice — 68,400 USDT * 26 May 00:11–01:41 — Blackjack — approx. 59,910 USDT * 25 May 22:51–22:59 — Dice — approx. 59,576 USDT * 15 May 16:17–16:44 — Dice — approx. 56,980 USDT * 21 May 21:32–22:00 — Blackjack — approx. 53,974 USDT * 22 May 02:28–02:50 — Blackjack — approx. 51,743 USDT * 24 May 04:35–04:45 — Mines — approx. 51,535 USDT * 22 May 17:40–18:04 — Blackjack — approx. 48,644 USDT * 26 May 00:17–02:09 — Dice — approx. 48,181 USDT * 25 May 22:30–22:48 — Blackjack — approx. 42,932 USDT * 16 May 23:02–23:05 — Dice — approx. 40,849 USDT * 16 May 04:54–05:01 — Mines — approx. 40,021 USDT For each of these, provide: * every bet ID; * provider round ID; * provider transaction ID; * seed pair; * nonce/cursor; * raw outcome; * final result; * game configuration; * RTP; * house edge; * max exposure; * max win; * max bet; * balance before/after; * ledger entries; * retry/duplicate/void/resettle/correction flags; * account/session logs. ⸻ 6. Weekly bonus / progress bar / change of payment day This is a separate serious issue and must not be ignored. On 22 May I asked support for all pending bonuses: weekly, monthly, rakeback, level-up and anything else. I asked for amounts and when they would be credited. Support said bonuses are automatic, but that the internal team would manually verify everything and send me an email. I did not receive a proper answer. Then on 29 May, when I complained about the leaderboard and the accounts behind me, Edward said: * Housebets was “working on fixing an issue regarding the weekly bonuses”. * The weekly countdown was “not currently on Thursday evenings”. This is exactly why I am asking for a full audit. From my side, the weekly bonus/progress bar appeared linked to losses / loseback. After a major loss sequence, around 100k, the bar had reached or appeared to reach 100%, and then the bonus/payment timing or visibility changed. It looked like the rule, payment day, countdown or progress treatment changed exactly when a large weekly bonus/loseback became due. That is not acceptable unless fully explained. I need: 1. The weekly bonus rules that applied before my losses. 2. The weekly bonus rules that applied after my losses. 3. The exact payment day/cutoff that applied before the change. 4. The exact payment day/cutoff that applied after the change. 5. Whether weekly bonus used to pay on Thursday evening. 6. When it stopped being Thursday evening. 7. Who changed it. 8. Why it changed. 9. Whether this affected my account. 10. Whether this affected the week where I had the large loss/progress bar. 11. Whether my weekly progress bar reached 100%. 12. Whether my weekly bonus disappeared, reset, moved, became hidden, was delayed or was recalculated. 13. The formula for the progress bar. 14. Whether it is based on losses, wager, level, rake, deposits, net loss, expected loss or another metric. 15. The exact bonus amount I should have received. 16. The exact amount I did receive. 17. The amount still owed, if any. 18. Whether any “fix” to weekly bonuses was deployed after my complaint. 19. Whether any historical weekly bonus calculation was changed. 20. Full screenshots/snapshots/logs of my weekly bonus state before and after the disputed losses. This is one of the clearest issues for me. If a player loses heavily, sees the weekly/loseback progress reach 100%, and then the payment day/countdown/bonus treatment changes, that looks predatory and misleading unless you can prove otherwise with logs. I want the full weekly bonus calculation records. ⸻ 7. Delayed withdrawals and missed opportunity On 25 May I had another withdrawal delay. I told support before the match that I needed the funds to place a bet on another site in less than 20 minutes. I explained I intended to bet around 60k at around 2.55 odds, and that the bet later won, representing around 90k in missed profit. Support said they would raise the compensation case to the VIP team. Nobody resolved it. I also asked for VIP contact via Telegram. I provided @wforliving. Nobody contacted me in time. My reconstructed withdrawal delays include: * 23 May 02:55 → 08:03: approx. 5h 08m * 25 May 03:05 → 08:09: approx. 5h 04m * 17 May 03:54 → 08:02: approx. 4h 08m * 18 May 04:46 → 08:11: approx. 3h 25m * 16 May 05:23 → 08:12: approx. 2h 49m This is not “instant withdrawal”. I need the official withdrawal timeline, approval logs, risk flags and reason codes for each delayed withdrawal. ⸻ 8. Leaderboard integrity: elmourabut and lucasmartirini On 29 May at 21:00 CEST, I submitted a formal complaint about two newly created accounts behind me in the leaderboard: * elmourabut — joined 19 May 2026 * lucasmartirini — joined 20 May 2026 I specifically asked Housebets to confirm that they were real eligible customer accounts and not: * staff; * founder; * admin; * QA; * test; * house-controlled; * affiliate-controlled; * internally funded; * promotional; * bonus-only; * multi-account related; * connected to Housebets or its partners. I also asked for preservation of: * wager logs; * transaction records; * balance adjustment logs; * account flags; * leaderboard calculation snapshots; * support tickets; * Telegram/email records; * internal notes. Housebets later replied by email confirming that both accounts were legitimate and eligible. After that confirmation, both accounts disappeared or stopped appearing in the leaderboard positions their previous wagering required. Before disappearing, they were visible with very large amounts directly behind me. For example, they appeared with hundreds of thousands in weekly wagering and over one million / close to one million in monthly leaderboard context. After they disappeared, the new second and third places were around only 40k and 34k. That cannot be ignored. Please answer: 1. Were elmourabut and lucasmartirini removed from the leaderboard? 2. When exactly? 3. By whom or by what system? 4. Was it manual, automatic, compliance, risk, provider, cache, UI or recalculation? 5. What was the reason code? 6. Was the previous written confirmation wrong? 7. Was their eligibility later reversed? 8. Was their wagering recalculated or excluded? 9. Were they using internal funds, bonus funds, admin credits, promotional funds or non-eligible balances? 10. Were they staff, test, QA, affiliate, internal, house-controlled or connected accounts? 11. Did Card / Always 9 Baccarat wagering become excluded or recalculated? 12. Did the leaderboard formula change after my complaint? 13. Were prizes recalculated? 14. Was my position/prize affected? 15. Were these accounts visible before 29 May? 16. If yes, from what timestamp and with what wagered amount? I am not asking for private KYC data. I am asking why public leaderboard competitors that you confirmed as eligible then disappeared. ⸻ 9. Leaderboard pressure and induced wagering I want the chronology to be accurate. I am not mixing dates. My first formal documented complaint about elmourabut/lucasmartirini was on 29 May. However, Housebets must provide historical leaderboard snapshots from 24 May to 30 May to show when these accounts first appeared and how much they had wagered at each point. If those accounts were already visible during my high-intensity wagering period and were later removed, recalculated or found ineligible, then the leaderboard created false pressure. The leaderboard is not passive. It tells players that every bet improves their rank and gets them closer to rewards in USDT. That is a direct incentive to keep wagering. If Housebets showed me competitors behind me with large amounts, confirmed them as eligible, and then removed or recalculated them, then any additional wagering induced by that pressure must be reviewed. This is especially serious because I have disputed roughly 100k in losses around this broader period, alongside other sequences of around 60k and 30k, and the weekly bonus/progress issue appeared connected to these losses. I consider this a potentially predatory / misleading gamification setup unless Housebets can prove the leaderboard was accurate, the accounts were eligible and the bonus/progress treatment was correct. ⸻ 10. Game categories: Slots / Card / Unoriginals / House Games My stats show almost all my volume under Slots / Tragamonedas, while Unoriginals shows almost nothing. For example: * Monthly Slots / Tragamonedas: approx. 3,223,082.44 * Sportsbook: approx. 34,937.83 * Unoriginals: 2.81 I did not play real slots. I played mostly House Games / Unoriginals like Dice, Mines and Blackjack. When I asked support why this was happening, I was told it was “the total per category”. That does not answer the question. I also asked what Card is, where the game is, what RTP it has and what house edge it has. Support did not give the exact game, RTP or HE. I was told to check Live Bets, even though Live Bets/categories are exactly what I was questioning. I need: * full category dictionary; * visible category; * internal category; * provider; * game name; * game ID; * game version; * RTP; * house edge; * max win; * max exposure; * max bet; * leaderboard contribution; * bonus contribution; * whether it is PF or RNG; * whether configuration can change. This must include: * Slots; * Card; * Unoriginals; * House Games; * Dice; * Mines; * Blackjack; * Limbo; * Keno; * VIP Roulette; * Roulette Live; * Always 9 Baccarat; * Tequity games. ⸻ 11. Tequity / provider configuration changes I need a clear written answer on what Housebets or Tequity can change. I want to know whether any of the following can be changed: * RTP; * house edge; * max win; * max exposure; * max bet; * game version; * payout table; * provider configuration; * seed mode; * PF/RNG mode; * leaderboard contribution; * bonus contribution; * currency context; * display currency; * player group; * VIP configuration; * risk/internal/test configuration; * A/B test or feature flag. For every Tequity game I played, especially Dice, Mines and Blackjack, provide: 1. configuration active on each date; 2. RTP; 3. house edge; 4. max win; 5. max exposure; 6. max bet; 7. provider game version; 8. whether any value changed during May; 9. timestamp of any change; 10. who changed it; 11. reason code; 12. whether my account was affected. If nothing changed, provide a clear official statement saying nothing changed. ⸻ 12. Migration / old platform data On 25 May I was told my account would be moved to the new platform. I explicitly requested that no account data, internal data, logs, balance history, bonus history, bet history, provider records or pending issues be deleted or lost before migration. I repeat that request now. Preserve: * old platform database records; * bet history; * wallet ledger; * bonus ledger; * withdrawal logs; * provider mappings; * Tequity records; * activeRngSeeds records; * updateClientSeed events; * session/auth logs; * admin/back-office logs; * security logs; * leaderboard snapshots; * leaderboard calculation logs; * weekly bonus/progress logs; * game configuration logs; * RTP/HE/max exposure/max win logs; * support tickets; * Telegram/email records; * internal notes. Please confirm in writing that this data is preserved and accessible. ⸻ 13. Settlement request I am requesting a 100,000 USDT settlement. This is not a bonus request. It is not a bounty. It is not a request for “free money”. It is a proposed settlement for the combined unresolved issues: * disputed real-money play under unclear PF verification; * unresolved activeRngSeeds / seed-session / USD-USDT issue; * missing Housebets ↔ Tequity mapping; * unresolved Blackjack and Dice high-value rounds; * unusual loss sequences; * weekly bonus/progress bar issue after large losses; * possible change of weekly payment day / countdown / bonus treatment; * game category misreporting; * unclear RTP/HE/configuration; * delayed withdrawals; * missed betting opportunity; * leaderboard accounts confirmed as eligible and then disappearing; * wagering potentially induced by a defective leaderboard; * time, evidence, technical review and repeated private reporting. If Housebets believes the amount is wrong, send your official counter-calculation with full logs. If Housebets can prove that: * every disputed round maps correctly; * no seed/session/currency issue affected any bet; * no RTP/HE/configuration changed; * weekly bonus/progress was calculated correctly; * no weekly payment/cutoff was changed unfairly; * categories were correctly mapped; * the leaderboard was accurate; * elmourabut/lucasmartirini were eligible and not removed/recalculated; * withdrawals met the advertised standard; then provide that proof. If not, this should be resolved commercially. ⸻ 14. What I need by tomorrow I want a real answer or solution by tomorrow. Please provide by 31 May 2026, 18:00 CEST: 1. complaint/case reference number; 2. confirmation that all data is preserved; 3. confirmation this is escalated to management/compliance/technical/finance/VIP/provider; 4. written response to the 100,000 USDT settlement request; 5. explanation of weekly bonus/progress issue and payment day/cutoff change; 6. explanation of why Edward said weekly bonuses were being fixed; 7. explanation of the leaderboard accounts disappearing after eligibility confirmation; 8. explanation of Tequity/PF/activeRngSeeds issue; 9. confirmation of whether any account flags were active; 10. full timetable for providing the data package. If more time is needed for the full technical data, say so clearly and provide a production schedule. But I will not accept another generic “we forwarded this to the relevant team” response. I have already waited enough. If I do not receive a proper response or resolution by tomorrow, I will move this to the next available formal channels and prepare a factual evidence package with the screenshots, timestamps, chats, emails, leaderboard changes, support transcripts and technical observations. I will not publish private KYC data or unsupported claims, but I will preserve my right to show the factual timeline of what happened. I still prefer to resolve this privately and cleanly. That is why I am sending this final consolidated email first. Please reply in writing and answer the numbered points directly. Regards, DrWgamba / Monkey777 hello@wforliving.com Telegram: @wforliving 01:55 AM | Tee from Housebets: Hello! Thank you for the detailed summary you have provided. This has been forwarded to the relevant department and you will be notified as soon as there is an update. We appreciate your patience. 04:59 PM | hello@wforliving.com: Hello. I sent a formal complaint by email and have not received any acknowledgement, case/reference number, preservation confirmation or substantive response. Please escalate immediately to management/compliance and provide a written case ID. I am specifically asking for confirmation that all account, wallet, bet, Tequity/provider, seed, leaderboard, weekly bonus, RTP/configuration, support and migration logs are preserved. Please do not reply only with “forwarded to the relevant team”. I need a case/reference number and confirmation of preservation. 05:03 PM | Edward from Housebets: Thank you for reaching out, and I sincerely apologise for the delay in answering. Rest assured, rest assured, you will receive an answer; however, keep in mind that we have already informed you that Porchy himself will contact you tomorrow. 05:22 PM | hello@wforliving.com: Thank you for the update, Edward. I appreciate it, especially after waiting this long and after how disappointing the last few days have been for me. Please make sure Porchy receives the full complaint and not only a short summary. I want him to review this personally as owner/founder. If possible, I would really appreciate him contacting me early in the morning, because I have several meetings in the afternoon and I want to give this the time and attention it deserves. My intention is not to attack Housebets. My intention is that Housebets fixes what happened, preserves all logs, makes sure this never happens again, and treats me fairly as the affected player. I still have respect for Porchy, and I want to believe he was not aware of the full picture. It would honestly disappoint me a lot if he already knew about the seriousness of these issues and still allowed this situation to continue. But now everything is formally documented, including the unanswered tickets, the PF/Tequity issues, the activeRngSeeds/session concerns, the withdrawal delays, the weekly bonus and progress issues, the category/RTP transparency concerns, and the leaderboard accounts that were confirmed as legitimate and later disappeared from the leaderboard after the complaint. Support initially confirmed those accounts were legitimate and eligible accounts. I want to give Porchy the opportunity to personally review everything and handle it properly. I genuinely believe this can still be resolved privately and professionally. What I need tomorrow is not another escalation or another delay. I need a real resolution path and a clear explanation of what happened. As explained in my formal complaint, I believe I suffered substantial disputed losses after being pressured into continuing to wager because of leaderboard activity that is now in question, while several other unresolved issues were also affecting my confidence in the platform. I therefore expect Housebets to make me whole for the disputed losses and damage caused by these events and to propose a fair resolution. If Housebets disagrees with my position, then I expect a proper written response supported by logs, records, calculations and evidence, rather than further delays. I do not want this to escalate further from my side. I would much rather close this properly, start again on a clean basis and move forward. Please confirm that Porchy will contact me tomorrow morning with authority to resolve this. 05:26 PM | Edward from Housebets: I have forwarded our full conversation — word for word — to ensure nothing is lost in translation. While I cannot guarantee a specific time, I can confirm that Porchy will be in touch with you tomorrow. I will also make sure he receives this conversation in full, so he is completely up to speed with your request before reaching out. 05:29 PM | hello@wforliving.com: ty mate have a good day 05:30 PM | Edward from Housebets: You are welcome, good day! --- June 1, 2026 --- 09:11 PM | hello@wforliving.com: Hey, good morning. I just wanted to know why I didn’t receive my monthly and weekly bonus yesterday for my more than 3M wager on the monthly leaderboard, as well as the weekly losses from last week and this week. This is supposed to be automatic, just like the leaderboard, and the information is clear. Why is one thing being advertised and then not fulfilled? I want my money now, please. 09:12 PM | hello@wforliving.com: This Is being recorded so Please escálate why you are Withholding money that belongs to me. 09:32 PM | Spencer from Housebets: Hey, just took a look at your account and can see you claimed Monthly Bonus this morning at 1:12am BST, around the same time as you claimed your monthly leaderboard reward. You weren't eligible for a weekly bonus this week as your slider is set to 100% lossback and you were up this week overall. 09:33 PM | Spencer from Housebets: Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST. 09:34 PM | hello@wforliving.com: I don’t claim/receive nothing. Where Is the bonus? I just receive leaderboard prizes 1k and 5k 09:36 PM | hello@wforliving.com: And last week I also don’t receive my weekly loses. Bonus 09:37 PM | hello@wforliving.com: You can check it and see the last tickets that are not answered yet. 09:39 PM | Spencer from Housebets: Checking on this for you now, bare with me a few minutes please 09:40 PM | hello@wforliving.com: Ofc no problem I will wait. Thank you. 10:01 PM | Spencer from Housebets: Our tech team are still actively working on issues regarding the monthly bonuses, hoping to have it claimable by end of day for you. Also have them looking back at last week's bonus for you. Understand it's frustrating and appreciate your patience. Migrating to the new site has come with it's fair share of issues but we're working hard to iron them out and hopefully next week will be a much smoother process with claiming your weekly bonus. 10:07 PM | hello@wforliving.com: Just so the record is clear and there are no contradictions later: You just stated that I claimed the monthly bonus (not the leaderboard bonus) this morning at 1:12 AM. Could you please explain exactly where that claim appears in YOUR dashboard? This is your own data, and all bonus categories are visible there. Can you explain why you told me that I claimed it, and even gave such a specific time, if that is not actually true? The same thing has happened with other bonuses as well, just like with last week's weekly bonus and the date change issue. 10:07 PM | hello@wforliving.com: [Image] 10:23 PM | Spencer from Housebets: You done brilliant on the leaderboards, congrats! 10:23 PM | hello@wforliving.com: What Is that answer? 😅 10:27 PM | hello@wforliving.com: Well, there is one more thing you can help me with, and this one is simple. There's no need to escalate it since it should appear in the dashboard. Could you provide me with the 4 exact dates in April when the weekly bonuses were paid? I mean the exact day and time for each payment in April. Could you also provide the 4 exact dates and times for May? Thank you very much. 10:28 PM | Spencer from Housebets: Sure, will grab those for you now. 10:35 PM | hello@wforliving.com: This one was easy one xd thank you 10:40 PM | Spencer from Housebets: You claimed one weekly bonus in April on the 20th at 00:45:59 for $717.37089061 and one in May on the 21st at 01:52:27 for $719.48826151 10:42 PM | hello@wforliving.com: I mean the weeklys are every 7 day. I want to know in april and may which days exactly were able to claim 10:43 PM | hello@wforliving.com: Even If i don’t play and claim which days were on plataform avaiable to claim? 10:44 PM | Spencer from Housebets: Weekly Bonuses were given out on Thursday's at 00:00 UTC, 5 Thursday's in the month of April so 5 weekly bonuses to be claimed 10:44 PM | hello@wforliving.com: And If I claim only 2 Where are the others? Cause like this monthly and last weekly i didn’t be able to see them, sonI would like to get them 10:44 PM | hello@wforliving.com: Yeah thats it so which 5 days in april and which 4 en may 10:45 PM | hello@wforliving.com: Please. And Tell me which I received. Thank you 10:50 PM | Spencer from Housebets: 2nd, 9th, 16th, 23rd and 30th in April and the ones you claimed I sent a couple of messages ago and then with your monthly and last weeks weekly they're still looking at a fix, fingers crossed you'll be able to claim by end of day 10:59 PM | hello@wforliving.com: Ok and in may can you send me days? 11:15 PM | Spencer from Housebets: May was 7th, 14th, 21st and then due to the migration to the new platform weekly bonus got moved to Monday's therefore was one on the 25th on the new platform. 11:17 PM | Spencer from Housebets: So this is what the tech team is currently looking at for you, the weekly bonus on the 25th you didn't receive which will include your gameplay from the 21st-24th. As well as your monthly bonus. 11:18 PM | hello@wforliving.com: Alright, thank you very much for the information. It's actually exactly what I needed, and I'll now carry out my own checks. The only thing I ask is that you add to all the requests that I should be credited with any weekly or monthly bonuses that were not credited because the option was not visible to me and I had no way of seeing them, just as is happening now. You mentioned that everything would be credited to me today. Please make sure that includes all outstanding bonuses. Thank you. It was a pleasure speaking with you. Have a great night. 11:18 PM | hello@wforliving.com: Seems to be more bonus maybe? Just check them please 11:20 PM | Spencer from Housebets: I'm hopeful they get credited by end of day, if not today then will absolutely be tomorrow. Thank you and appreciate your patience, like I mentioned before the new platform has had its issues but we've got a great team working on it should be a smoother process over the next few weeks. Have a good night. --- June 2, 2026 --- 10:26 AM | hello@wforliving.com: Good morning mate, yesterday norhing was credited 10:26 AM | hello@wforliving.com: There are liquidity problemas or? 10:26 AM | Monica from Housebets: Hello 10:26 AM | hello@wforliving.com: 2 days have past 10:28 AM | Monica from Housebets: Sincerely apologise for this inconvenience. While we don't have an update at this moment, we remain hopeful that your credits will be processed shortly. We'll continue to monitor this for you. 10:48 AM | hello@wforliving.com: But what exactly is the issue? There are several bonus payments that should have been paid, but they cannot be claimed and do not even appear on the dashboard, which resets itself as if the bonus never existed. This month’s one has been the most obvious case, but it is not the first. Instant payments were promised, supposedly up to 20 times faster, yet I have payments that have been pending for hours, some for as long as 8 hours. The bonuses are simply not being paid. What is going on? Is this a treasury/liquidity issue? Because I genuinely do not understand. It only takes 5 minutes to verify that I have wagered almost $4 million this month and see that nothing has been credited to me. Yesterday, the agent even claimed that the payment had already been made at a specific time. I then sent a screenshot of the dashboard clearly showing that no payment had been received. It was not true. And when I sent the screenshot proving it, the response I got was: “Hey, you did really well on the leaderboards 😅😂”. 10:48 AM | hello@wforliving.com: It takes 1min to send the pending bonuses 10:49 AM | hello@wforliving.com: 🤷🏻‍♂️ 10:49 AM | hello@wforliving.com: Why I have to be waiting days to get paid what is mine and what you promote to play in your site 10:49 AM | hello@wforliving.com: So it Seems fake marketing right now 11:29 AM | hello@wforliving.com: Hello? You dissapear 😅 11:31 AM | Monica from Housebets: Hello, this has been passed on to our team, and unfortunately, my options are limited until we have an update. You will be contacted via email with more information. 11:46 AM | hello@wforliving.com: I understand that it’s not your fault, but the image they’re giving by always repeating the same line about it being escalated and then not following through on what they say is becoming embarrassing. Someone should step up and address it, especially with what’s coming next. If they don’t pay, it’ll be yet another issue to add to the list, and one that, given the evidence available, they’ll have a very hard time getting out of. Anyway, thanks regardless. It’s clear that players can’t expect a good experience on Housebets based on what we’ve seen. 06:34 PM | hello@wforliving.com: [Image] Hello still not receive all my bonuses that you confirm to me that today would be paid. 06:34 PM | Edward from Housebets: Hello, this has been passed on to our team, and unfortunately, my options are limited until we have an update. You will be contacted via email with more information. 07:06 PM | hello@wforliving.com: It was escalated and the answer was yesterday or today. If you don’t do your part this gonna scalate for scaming. Want my money today as you promised to me. 07:18 PM | Spencer from Housebets: Hello, after reviewing your case you aren't eligible for a Weekly or Monthly bonus. For the month of May you had your slider setting set to 100% lossback and were up $78.31k. Your weekly slider settings has remained on 100% lossback throughout. Tech team also notified me you changed your monthly slider to 50/50 at 2026-05-01 00:12:07 UTC (12 minutes too late to apply to May period), which is why you might think you were eligible for a monthly bonus. --- June 3, 2026 --- 01:48 AM | hello@wforliving.com: Hi Spencer / Housebets Team, I do not accept the current “not eligible” conclusion as stated, because it has not been supported by a cycle-by-cycle calculation, exact ledger entries, or the raw slider/reward audit trail. To be clear: I am not claiming that every weekly cycle automatically generated a payable bonus. I understand that a weekly/monthly reward may be zero if there was no eligible play, no eligible loss, excluded games, bonus deductions, or a positive casino-only result. That is exactly why I am asking for the actual calculation. At the moment, there are several specific contradictions and unresolved points that need to be reconciled. 1. Monthly Bonus: claimed vs not visible in the ledger You first stated that I claimed the Monthly Bonus at 1:12am BST, around the same time as the monthly leaderboard reward. However, my Bonus transaction list for 1 June only shows two Leaderboard entries: - Leaderboard — 5,007.46111706 - Leaderboard — 1,001.49222341 Total: 6,008.95334047 There is no visible Monthly Bonus, Weekly Reload, Lossback, or Rakeback entry on 1 June. Please identify the exact transaction ID / ledger entry that you claim represents the May Monthly Bonus. If the Monthly Bonus was not actually paid and was still under technical review, please confirm that clearly. You later stated that the tech team was still actively working on monthly bonus issues, which contradicts the earlier statement that the Monthly Bonus had already been claimed. Please reconcile those two statements. 2. Current Profile P/L includes Leaderboard rewards My current profile shows Weekly and Monthly P/L of approximately: +6,008.953340 with: - 0 deposits - 0 total wagered - bonuses total: 6,008.95334048 That amount matches the two Leaderboard payments credited on 1 June. This means Profile “Profit/Loss” appears to include Leaderboard rewards even when there is 0 wagering activity. Please confirm whether “Profit/Loss” and “up overall” include any of the following: - Leaderboard rewards; - Rakeback; - Level Up rewards; - Weekly Bonus; - Monthly Bonus; - deposits; - withdrawals; - sportsbook; - bonuses; - or only settled eligible casino bets. If “up overall” includes Leaderboard rewards or bonus credits, it cannot be used to deny weekly/monthly lossback without a casino-only breakdown. Please provide the casino-only P/L calculation separately from rewards, bonuses, deposits, withdrawals and leaderboard payments. 3. Weekly cycle and 25/26 May loss sequence Housebets’ own bot/support stated that the Weekly Bonus was claimable every Thursday at 00:01 UTC. On 28 May, I reported that the Weekly Reload appeared claimable/available, then moved to a new countdown without paying me. The bonus ledger for 28 May only shows two tiny Rakeback entries: - 0.28373945 - 0.00280958 Total: 0.28654903 That does not look like a real weekly/lossback payment for the activity I reported. On 29 May, Edward confirmed that Housebets was “working on fixing an issue regarding the weekly bonuses” and that the weekly countdown was “not currently on Thursday evenings”. Then you later stated that, due to migration, the weekly bonus moved to Mondays, and that the 25 May weekly covered gameplay from 21–24 May. The bonus ledger shows: Rakeback — 25 May 02:10 CEST — 1,996.08334791 That appears to match the weekly bonus you referred to as claimed around 1:10am BST. However, my disputed loss sequence started much later: 25 May 2026, 22:23 CEST to 26 May 2026, 02:09 CEST The deposits funding that sequence total: 91,168.375326 USDT Therefore, those losses could not have been included in the 25 May weekly if that weekly covered only 21–24 May. Please identify the exact weekly/lossback cycle and exact ledger entry that includes the losses from 25 May night / 26 May morning. If those losses were excluded, please explain exactly why. 4. Required weekly calculations Please provide the following calculations separately. A) Full weekly cycle used by Housebets for the period after the 25 May migration weekly. If Housebets uses the Monday-cycle explanation, provide the calculation for: 25 May 2026 00:00/00:01 UTC to 1 June 2026 00:00/00:01 UTC B) Subperiod before the disputed loss sequence: 25 May 2026 00:01 UTC to 25 May 2026 20:23 UTC C) Disputed loss sequence: 25 May 2026 20:23 UTC to 26 May 2026 00:09 UTC D) Alternative Thursday-cycle calculation, if Housebets rejects the Monday-cycle explanation: 21 May 2026 00:01 UTC to 28 May 2026 00:01 UTC For each period, please provide: - exact start and end timestamps in UTC; - exact start and end timestamps in CEST/BST where applicable; - eligible wager; - eligible wins; - eligible losses; - net casino-only result; - GGR; - NGR; - bonus deductions; - excluded games; - sportsbook exclusion; - Leaderboard prize treatment; - Rakeback credited; - Lossback credited; - Level Up reward treatment; - Weekly Bonus treatment; - Monthly Bonus treatment; - deposits excluded from P/L; - withdrawals excluded from P/L; - final formula; - final amount credited; - final amount still owed. Deposits and withdrawals are not the P/L calculation. The calculation must be based on settled eligible game results inside the correct cycle. 5. Slider audit trail Before I can accept any monthly or weekly eligibility conclusion, I need the full slider audit trail. Please provide the complete slider history for my account from account creation until today, separately for: - Weekly slider; - Monthly slider. For each slider event, provide: - old Lossback %; - old Rakeback %; - new Lossback %; - new Rakeback %; - saved_at timestamp in UTC; - saved_at timestamp in CEST/BST where applicable; - effective_from cycle; - effective_to cycle; - cycle_start timestamp; - cycle_end timestamp; - whether the change applied to the current cycle or the next cycle; - whether it was changed by user, admin, system, migration, default setting or automated process; - session ID / device / IP if available; - reason code or internal note; - whether the setting was migrated from the old platform or reset on the new platform. This is especially important because you mentioned an internal monthly slider timestamp of: 2026-05-01 00:12:07 UTC Please confirm exactly: - what the Monthly slider was at 2026-05-01 00:00:00 UTC; - what it was at 2026-05-01 00:01:00 UTC; - what changed at 2026-05-01 00:12:07 UTC; - whether that change applied to May or the next monthly cycle; - which rule/cutoff was used to decide that; - whether this rule was visible to users in the UI; - whether the same rule applied before and after migration. I believe my Monthly slider was intended to be 50% Lossback / 50% Rakeback. If Housebets says that is wrong, please provide the audit trail proving exactly what was active and when. 6. Monthly calculation If Housebets claims I was not eligible for the May Monthly Bonus because May ended positive, please provide the exact May monthly calculation and explain whether it is based on: - activity; - VIP level; - wager; - net losses; - GGR; - NGR; - expected loss; - Rakeback allocation; - Lossback allocation; - or a split formula. The Housebets support/bot describes Monthly Bonus as based on “activity and VIP level from last month”, available on the 1st at 00:01 UTC. If Housebets is now saying Monthly Bonus is purely lossback-based and zero when the player is up, please provide the exact rule and formula that applied to May. Also confirm whether the May monthly calculation includes or excludes: - Leaderboard rewards; - Rakeback; - Level Up rewards; - Weekly Bonus; - deposits; - withdrawals; - sportsbook; - bonus funds; - casino-only settled bets. Again: if the Monthly Bonus was supposedly paid, identify the exact ledger entry. The 1 June bonus ledger only shows Leaderboard entries. 7. Bonus ledger labels are not sufficient The public Bonus transaction list only shows broad labels such as: - Leaderboard - Rakeback - Level up It does not clearly identify: - Weekly Reload - Monthly Bonus - Lossback - instant rakeback - manual adjustment - migration correction - technical issue correction Please provide the internal bonus ledger with the real internal reward_type for every bonus entry from account creation until today. For each bonus entry, provide: - internal transaction ID; - public transaction ID; - reward_type; - reward_subtype; - cycle ID; - cycle start/end; - source formula; - related wager period; - related VIP level; - related slider setting; - whether it was manual or automatic; - whether it was affected by the beta rewards issue; - whether it was recalculated; - whether it was paid, pending, failed, reversed or corrected. 8. Housebets publicly acknowledged weekly/monthly reward issues Housebets has publicly stated that some players experienced weekly and monthly reward issues due to an unexpected technical issue on the beta site, and that any rewards owed will be paid. My account has documented weekly/monthly issues from April and May, including: - rewards not loading; - unclaimed weekly bonus visible to support but not claimable in UI; - weekly reset/counter issue on 28 May; - support admitting weekly bonus issues; - weekly cycle moving from Thursday to Monday; - monthly first described as claimed, then described as still under technical review; - bonus ledger showing no visible Monthly Bonus on 1 June. Please confirm whether my account is included in the affected reward issue. If Housebets says my account is not affected, provide the exact calculation and audit trail proving that. 9. Records requested Please provide: - full casino-only P/L ledger; - full bonus ledger with internal reward_type; - full weekly/monthly cycle table for April, May and June; - full slider audit log; - full calculation for every weekly/monthly bonus from 1 April to 1 June; - exact ledger entry for the May Monthly Bonus, if any; - exact ledger entry for the Weekly Reload / Lossback covering 25 May night / 26 May morning, if any; - exact formula used for each calculation; - confirmation that all old-platform and new-platform reward data has been preserved. 10. Final clarification I am not asking for a generic eligibility statement. I am asking for the records. If the answer is that I was not eligible, provide the full calculation. If the answer is that the bonus was paid, identify the exact ledger entry. If the answer is that it was affected by the beta rewards issue, confirm that and provide the correction timeline. If the answer is that “up overall” denies eligibility, provide a casino-only breakdown and confirm whether rewards/leaderboard payments were included or excluded. Please answer each numbered point directly. 01:53 AM | Jacky from Housebets: Thank you for providing the info to us, after reviewing your case you aren't eligible for a Weekly or Monthly bonus. For the month of May you had your slider setting set to 100% lossback and were up $78.31k. Your weekly slider settings has remained on 100% lossback throughout. Tech team also notified me you changed your monthly slider to 50/50 at 2026-05-01 00:12:07 UTC (12 minutes too late to apply to May period), which is why you might think you were eligible for a monthly bonus. 02:09 AM | hello@wforliving.com: Hi Jacky / Housebets Team, Thank you, but this does not answer the audit points I raised. You are repeating the same conclusion, but you have still not provided: 1. the exact ledger entry for the May Monthly Bonus; 2. the exact ledger entry for the Weekly Reload / Lossback covering my 25 May night / 26 May morning losses; 3. the cycle-by-cycle calculation; 4. the casino-only P/L breakdown; 5. the slider audit trail; 6. the formula used to deny eligibility. Please confirm whether this is Housebets’ final position. If it is, please provide the supporting records. Monthly Bonus issue: You previously stated that I claimed the Monthly Bonus at 1:12am BST. However, my 1 June Bonus ledger only shows two Leaderboard entries: - 5,007.46111706 - 1,001.49222341 There is no visible Monthly Bonus entry. Please identify the exact transaction / ledger entry that represents the May Monthly Bonus. If there is no such ledger entry, please confirm that the May Monthly Bonus was not paid. Weekly issue: You previously stated that the 25 May weekly covered gameplay from 21–24 May. The ledger shows a Rakeback entry on 25 May at 02:10 CEST for 1,996.08334791, which appears to match that weekly. My disputed loss sequence started much later, with deposits from 25 May 22:23 CEST to 26 May 02:09 CEST. Therefore those losses could not have been included in the 25 May weekly. Please identify which weekly/lossback cycle includes those losses and which ledger entry represents that payment. If Housebets says no weekly/lossback was owed for those losses, please provide the full casino-only calculation proving that. “Up overall” issue: Please explain exactly what the $78.31k “up” figure includes. Does it include: - Leaderboard rewards? - Rakeback? - Level Up rewards? - Weekly/Monthly bonuses? - deposits? - withdrawals? - sportsbook? - or only settled eligible casino bets? This matters because my current profile P/L can show profit even with 0 wagered, because Leaderboard rewards are included in the profile stats. So “up overall” is not enough unless you provide a casino-only P/L breakdown. Slider issue: You said the monthly slider was changed to 50/50 at: 2026-05-01 00:12:07 UTC and that this was “12 minutes too late” to apply to May. Please provide: - the exact cutoff rule; - whether the cutoff was 00:00 UTC or 00:01 UTC; - the rule visible to users at that time; - whether the change applied to May or the next monthly cycle; - the full slider audit log showing old value, new value, saved_at, effective_from and effective_to. Your own support/bot described the Monthly Bonus as available on the 1st at 00:01 UTC, so I need the exact rule used to say that 00:12:07 UTC was too late. 28 May issue: On 28 May, I reported that the Weekly Reload appeared available/claimable and then moved to a new countdown without paying. The ledger for 28 May only shows tiny Rakeback entries totalling about 0.28654903. Edward later confirmed Housebets was working on an issue regarding weekly bonuses and that the weekly countdown was not currently on Thursday evenings. Please reconcile this with the statement that I was simply not eligible. Final request: Please answer directly with records, not a generic eligibility statement. If Housebets refuses to provide the ledger entries, slider audit trail, cycle calculations and casino-only P/L breakdown, please state clearly: “Housebets declines to provide the requested calculation and supporting records.” Otherwise, please provide: - exact Monthly Bonus ledger entry, if any; - exact Weekly/Lossback ledger entry for 25/26 May losses, if any; - full weekly cycle used; - full monthly cycle used; - casino-only P/L; - eligible losses; - GGR; - NGR; - exclusions; - bonus deductions; - leaderboard reward treatment; - slider history; - final formula. Please also provide the formal case/reference number for this complaint. --- Exported from Housebets on June 3, 2026 at 03:12 PM Budapest time CEST (GMT+0200)